Support Plans
Choose a Plan
Sign up for the plan that fits your needs perfectly. Cancel any time—no penalties.
Pick Your Plan
Three Tiers of Coverage.
One Decision.
From essential remote support to full proactive monitoring—choose the level of peace of mind that's right for your home.
Most Complete
Concierge
Full-service coverage with proactive monitoring & free on-site visits
$199
per month
24/7 Remote Support
✅
Remote Support Contacts/Year
Unlimited
Self-Serve App (OvrC Connect)
✅
Remote Firmware Updates
✅
Proactive System Monitoring
✅
Service Loaners
✅
Annual On-Site Check-up & Firmware
✅
Labor Warranty
1 Year
Referral Credit
$250
Remote Programming
10 hrs/yr then $200/hr
Standard On-Site (5–10 days)
First 30 min free, then $200/hr
Urgent On-Site (Business Days)
$275/hr
Preferred
Proactive monitoring & annual check-up without the on-site perks
$149
per month
24/7 Remote Support
✅
Remote Support Contacts/Year
Unlimited
Self-Serve App (OvrC Connect)
✅
Remote Firmware Updates
✅
Proactive System Monitoring
✅
Service Loaners
❌
Annual On-Site Check-up & Firmware
✅
Labor Warranty
6 Months
Referral Credit
$200
Remote Programming
$200/hr
Standard On-Site (5–10 days)
$250/hr
Urgent On-Site (Business Days)
$325/hr
Essential
Remote support access when you need it, at the lowest monthly rate
$99
per month
24/7 Remote Support
✅
Remote Support Contacts/Year
Unlimited
Self-Serve App (OvrC Connect)
❌
Remote Firmware Updates
❌
Proactive System Monitoring
❌
Service Loaners
❌
Annual On-Site Check-up & Firmware
❌
Labor Warranty
120 Days
Referral Credit
$150
Remote Programming
$200/hr
Standard On-Site (5–10 days)
$275/hr
Urgent On-Site (Business Days)
$450/hr
No Plan
Pay-per-incident with no monthly commitment
$0
per month
24/7 Remote Support
❌
Remote Support Contacts/Year
❌
Self-Serve App (OvrC Connect)
❌
Remote Firmware Updates
❌
Proactive System Monitoring
❌
Service Loaners
❌
Annual On-Site Check-up & Firmware
❌
Labor Warranty
90 Days
Referral Credit
$0
Remote Programming
❌
Standard On-Site (5–10 days)
$400/hr
Urgent On-Site (Business Days)
❌
* May require additional hardware.
Side-by-Side Comparison
Every Feature, Every Plan
A complete look at what's included so you can make the right call for your home.
| Feature | Concierge | Preferred | Essential | No Plan |
|---|---|---|---|---|
| Monthly Fee | $199 | $149 | $99 | $0.00 |
| Support Access | ||||
| Remote Support 24/7 | ✅ | ✅ | ✅ | ❌ |
| Included Remote Support Contacts/Year | Unlimited | Unlimited | Unlimited | ❌ |
| Technology & Monitoring | ||||
| Self-Serve App (OvrC Connect) to reboot devices * | ✅ | ✅ | ❌ | ❌ |
| Remote Firmware Updates | ✅ | ✅ | ❌ | ❌ |
| Proactive System Monitoring * | ✅ | ✅ | ❌ | ❌ |
| Service Loaners (upon availability) | ✅ | ❌ | ❌ | ❌ |
| Annual On-Site System Check-up & Firmware Updates | ✅ | ✅ | ❌ | ❌ |
| Perks & Warranty | ||||
| Labor Warranty | 1 Year | 6 Months | 120 days | 90 days |
| Customer Referral Credit (on product purchases) | $250 | $200 | $150 | $0 |
| Service Rates | ||||
| Remote programming services (not on-site) | 10 hrs/year, then $200/hr | $200/hr | $200/hr | ❌ |
| Standard On-Site Service Call (5–10 Business Days) | First 30 min free, then $200/hr | $250/hr | $275/hr | $400/hr |
| Urgent On-Site Service Call (Business Days) | $275/hr | $325/hr | $450/hr | ❌ |
| Sign Up | Sign Up | Sign Up | Continue | |
| * May require additional hardware. | Download PDF of Support Plans → | ||||
No Commitment
If for whatever reason our Support Plan is not everything you thought it would be, simply cancel your subscription and you will not be billed again. Zero risk. Zero penalties.
View All PlansStill Have Questions?
We're Happy to Help.
Not sure which plan is right for you? Give us a call and we'll walk you through the options. No pressure, no hard sell—just honest advice.
1641 Third Ave, New York, NY 10128
