“YES! Sign me up for the Preferred Plan
...so I can get help when I need it"
As a Preferred Plan subscriber, I’ll immediately get…
24/7/365 Phone, e-Mail and Chat Support - I can reach the support team day or night, weekday or weekend and holidays for support when necessary
A Self Service App - I'll be able to reboot devices and subsystems when I need to, without having to call anyone or wait for a response
Extended Labor Warranty - 180 Day Labor Warranty on all installations - Receive 2X our standard labor warranty!
Proactive Monitoring - My key network devices will be monitored for on-line status and if they fall offline Home Theater Advisors will proactively take measures to restore connectivity
The Preferred Plan includes....
- 24/7/365 Support - Phone, e-Mail, and Chat
- Proactive system monitoring
- Self service app
- Priority on-site scheduling
- Remote system diagnostic and repair
- Unlimited remote repair incidents
- Remote firmware update
- 1 Hour response times
