Peace of Mind Support Plans

Providing 24/7/365 remote support so you never have to worry about your Smart Home System again.

Remote Support

Live US-Based Techs

Real Time Monitoring

Free On-Site Service

Let Me Ask You...

  • Do you want peace of mind when it comes to smart home technology?
  • Do you want to know you can get help immediately when you need it?
  • Wouldn't it be great if we could identify problems before they happen?
If you said yes to any of those questions you're going to love our home technology support plans. You'll enjoy peace of mind because our team is available 24/7/365 to keep your technology running smoothly.

Every Homeowner Deserves a Hassle Free Smart Home Experience...

But there are some challenges along the way...

Maybe you get overwhelmed with all this smart home technical stuff.

Or when something goes wrong you're not quite sure who to turn to.

All the different systems at play can be overwhelming for anyone.

If you've ever had a tech out to your house you know that's not a cheap visit.

And when things go wrong during off hours you're stuck waiting for a tech appointment.

And let's face it, things often go wrong when you want to use the technology most.
It's just plain wrong to deal with these issues because we've created a solution. And it's worked for so many of our clients who enjoy peace of mind.

The Solution is a 24/7/365 Support Plan

With our Support Plans you will enjoy your home technology with peace of mind. If something goes wrong, which we all know it often can, you'll have the support you need to get back up and running again.

What is the 24/7/365?

The 24/7/365 is a support program for clients who don't want to deal with any of the technical hassle of having a smart home system. This program will ensure your technology continues to work as well for you every day as it did when it was first installed. You'll enjoy access to knowledgeable techs, day or night, weekday or weekend, even on holidays. With the 24/7/365 you'll always have a technical wizard on your side.
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Here's What You Get

24/7/365 Support

Connect with a live tech any time, any day.

Proactive Monitoring

With our Concierge Plan, we will often get alerts if something is offline, and we will initiate steps to get it working, often before your realize there is an issue

Phone, e-Mail, Chat

Choose the plan that is right for your preferred method of communication

Free On-Site Service

With our Concierge Plan, if we can not fix it remotely, the first 30 minutes on site is free.  Very often 30 minutes is all it takes, so the service visit is free
Additional Benefits
Unlimited Support
No limits on remote support and repair.
Priority Scheduling
Get on-site appointments sooner to get you back up and running faster.
Firmware Updates
Just like your phone and you computer, your network and smart home need regular firmware updates to perform optimally.  They are included with our Concierge Plan
Remote Smart Home Programming
With our Concierge Plan, basic changes to your lighting, shading and media scenes is included
Service Loaners
When a piece of equipment does need to repaired or replaced, we can often provide loaner hardware (when available)
Have questions? Give us a call: 646-450-1060

What Makes Home Theater Advisors Different?

When it comes to technology and technolgoy glitches, we realize it can be nerve wracking. We get it.


After 10 years of working with clients and supporting their technolgoy needs, we've developed a complete system and support infrastructure to make sure you never feel frustrated or abandoned


During the last decade we've helped hundreds of clients helped hundreds of clients by installing the technology that right for htem and providing the support they need, when they need it.  We can help you too.

Zero Risk with 'No Commitment' Offer

When you get started today, there's absolutely zero risk.  If you are not happy with our support or services, cancel at any time with no penalties.  

Our Promise to You

You will always have someone available to help you 24/7/365.

You will get a knowledgable, friendly tech to talk, email or chat with.

You will have a support line available day or night 7 days a week.

You will never feel helpless with your home technology again.

You will minimize your downtime with our support plans.
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FAQ's

Got a question? We’re here to help.
Your smart home technology system consists of many items – from wiring and hardware to software and programming. In addition, it’s connected to mobile phones, computers, your internet service and your utility power. A Performance Plan keeps these systems operating and functioning together to their intended capability. 

Keeping your system up to date helps to maintain reliability, aids in troubleshooting, and lowers the time required to make repairs, saving both of us time and money. Many times, depending on the plan, problems can be resolved before you even realize there was an issue.
  • Why do I need a support plan?

    With the appropriate hardware installed in your system, we can now do most maintenance, updates, support and even system repairs remotely. If there’s a new Roku update that would normally require a home visit to integrate, we can often perform the maintenance right from our office without interrupting you for a home visit. This reduces time and expense for you and for us.

  • Is my system reliable?

    In fact, more than ever. We rarely need to replace hardware. But there are constant software updates, not only on what we installed, but on your mobile devices, streaming platforms and internet services

  • What if I’m not on a Plan?

    You can choose to pay per incident and by the hour,  but won’t receive priority scheduling, extended hours or over a dozen other benefits. In fact, you’ll likely pay more than if you were on a plan.

  • What can we monitor and update remotely?

    Just about any device that’s connected including all critical home automation and networking hardware... exactly the items that are most dependent on software updates.

  • What can’t we monitor?

    Older hardware like some TVs and a few 3rd party applications, appliances and non-connected devices.

  • How do my manufacturer warranties fit in with the Plans?

    Your manufacturer warranties are fully in effect up to their specific parts and labor schedules. If we need to remove a device for service, the on-site labor for our visits is covered in some of our Plans.

  • Do I need to sign a contract? -

    Yes, we offer a monthly agreement that  automatically renews..

  • How are the plans paid?

    Our Performance Plans are paid monthly. We accept credit cards to minimize paperwork.

There's a lot at stake here...

Do you really want to wait until the next business day to get help?

Do you really want to be mucking around with cables in a crowded media cabinet?

Finding a qualified person to fix your tech can be difficult.

Do you really want to spend a lot of money for remote support?

Noboby wants to miss family movie night because their tech is on the fritz.

If your Wi-Fi goes out over the weekend do you want it fixed right away?
Have questions? Give us a call: 646-450-1060

Remember, you've got so much to gain...

You'll enjoy 24/7/365 access to a LIVE technician

You'll enjoy peace of mind that you will be taken care of any time of the day

You'll enjoy support when you need, as soon as you need it

You'll enjoy your network and smart-home firmware being updated for performance and security
Have questions? Give us a call: 646-450-1060