AV Repair & Smart Home Support Plans NYC | Home Theater Advisors
24/7/365 Coverage

Peace of Mind
Support Plans

24/7/365 remote support so you never have to worry about your Smart Home System again.

View Plans Account Management
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Remote Support
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Live US-Based Techs
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Real Time Monitoring
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Free On-Site Service
Let Me Ask You…

Does This Sound
Like You?

If you said yes to any of these questions, you're going to love our home technology support plans. You'll enjoy peace of mind because our team is available 24/7/365 to keep your technology running smoothly.

View Support Plans
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Do you want peace of mind when it comes to smart home technology?
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Do you want to know you can get help immediately when you need it?
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Wouldn't it be great if we could identify problems before they happen?
Sound Familiar?

Every Homeowner Deserves a
Hassle-Free Smart Home…

But there are some challenges along the way.

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Maybe you get overwhelmed with all this smart home technical stuff.

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When something goes wrong, you're not quite sure who to turn to.

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All the different systems at play can be overwhelming for anyone.

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If you've ever had a tech out to your house, you know that's not a cheap visit.

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When things go wrong during off hours, you're stuck waiting for a tech appointment.

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And let's face it—things often go wrong when you want to use the technology most.

It's just plain wrong to deal with these issues—because we've created a solution that's worked for so many of our clients.

The Solution

A 24/7/365
Support Plan

With our Support Plans you will enjoy your home technology with complete peace of mind. If something goes wrong—and we all know it sometimes can—you'll have the support you need to get back up and running again.

The 24/7/365 is a support program for clients who don't want to deal with any of the technical hassle of having a smart home system. This program ensures your technology continues to work as well for you every day as it did when it was first installed.

You'll enjoy access to knowledgeable techs, day or night, weekday or weekend, even on holidays. With the 24/7/365, you'll always have a technical wizard on your side.

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What's Included
🕐

24/7/365 Live Support

Any plan
📡

Proactive Monitoring

Concierge
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Phone, Email & Chat

Plan dependent
🏠

Free On-Site (30 min)

Concierge

Ready for a Smart Home That Just Works?

Choose the plan that fits your needs. Cancel any time—no penalties.

What You Get

Every Benefit, Every Plan

Here's exactly what your support plan includes—and which benefits are exclusive to our Concierge tier.

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24/7/365 Support

Connect with a live tech any time, any day. Weekends, holidays, 2 AM—we're here when you need us.

Concierge Plan
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Proactive Monitoring

We often get alerts when something goes offline and take steps to fix it—before you even realize there was an issue.

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Phone, Email & Chat

Choose the plan that matches your preferred method of communication. Multiple channels available.

Concierge Plan
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Free On-Site Service

If we can't fix it remotely, the first 30 minutes on-site is free. Very often 30 minutes is all it takes.

♾️

Unlimited Support

No limits on remote support and repair. Call as often as you need—there's no per-incident charge.

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Priority Scheduling

Get on-site appointments sooner to get you back up and running faster than non-plan customers.

Concierge Plan
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Firmware Updates

Just like your phone and computer, your network and smart home need regular firmware updates to perform optimally. Included in Concierge.

Concierge Plan
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Remote Smart Home Programming

Basic changes to your lighting, shading and media scenes included—no on-site visit required.

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Service Loaners

When equipment needs to be repaired or replaced, we can often provide loaner hardware while yours is being serviced.

What Makes Us Different

A Decade of Keeping
NYC Smart Homes Running

When it comes to technology glitches, we realize it can be nerve-wracking. We get it.

After more than 10 years of working with clients and supporting their technology needs, we've developed a complete system and support infrastructure to make sure you never feel frustrated or abandoned.

During the last decade we've helped hundreds of clients by installing the technology that's right for them and providing the support they need, when they need it. We can help you too.

10+
Years Supporting NYC Smart Homes
100s
of Clients Helped & Supported
🛡️

Zero Risk with Our
'No Commitment' Offer

When you get started today, there's absolutely zero risk. If you are not happy with our support or services, cancel at any time with no penalties. Our plans are paid monthly—no annual contracts required.

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Our Promise to You

What You Can Always
Count On

This is what every support plan client gets from us—every time, no exceptions.

Choose a Plan
✓
You will always have someone available to help you 24/7/365.
✓
You will get a knowledgeable, friendly tech to talk, email, or chat with.
✓
You will have a support line available day or night, 7 days a week.
✓
You will never feel helpless with your home technology again.
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You will minimize your downtime with our support plans.
FAQ

Got a Question?
We're Here to Help.

Everything you want to know about our support plans before you sign up.

Why do I need a support plan?
With the appropriate hardware installed in your system, we can now do most maintenance, updates, support and even system repairs remotely. If there's a new Roku update that would normally require a home visit to integrate, we can often perform the maintenance right from our office without interrupting you for a home visit. This reduces time and expense for you and for us. Your smart home technology system consists of many items—from wiring and hardware to software and programming. In addition, it's connected to mobile phones, computers, your internet service and your utility power. A Support Plan keeps these systems operating and functioning together to their intended capability.
Is my system reliable?
In fact, more than ever. We rarely need to replace hardware. But there are constant software updates—not only on what we installed, but on your mobile devices, streaming platforms and internet services. Keeping your system up to date helps to maintain reliability, aids in troubleshooting, and lowers the time required to make repairs, saving both of us time and money.
What if I'm not on a plan?
You can choose to pay per incident and by the hour, but won't receive priority scheduling, extended hours, or over a dozen other benefits. In fact, you'll likely pay more than if you were on a plan.
What can you monitor and update remotely?
Just about any device that's connected—including all critical home automation and networking hardware. These are exactly the items that are most dependent on software updates and most benefit from proactive monitoring.
What can't you monitor?
Older hardware like some TVs and a few third-party applications, appliances and non-connected devices fall outside our remote monitoring scope.
How do my manufacturer warranties fit in with the plans?
Your manufacturer warranties are fully in effect up to their specific parts and labor schedules. If we need to remove a device for service, the on-site labor for our visits is covered in some of our plans.
Do I need to sign a contract?
We offer a monthly agreement that automatically renews. There are no annual contracts—and if you're ever not satisfied, you can cancel at any time with no penalties.
How are the plans paid?
Our Support Plans are paid monthly. We accept credit cards to minimize paperwork. You can manage your account anytime at our account portal.
There's a Lot at Stake Here…

Without a Plan, You're On Your Own

Think about what happens the next time something goes wrong.

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Do you really want to wait until the next business day to get help?

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Do you really want to be mucking around with cables in a crowded media cabinet?

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Finding a qualified person to fix your tech can be difficult—and expensive.

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Do you really want to spend a lot of money for remote support on a per-incident basis?

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Nobody wants to miss family movie night because their tech is on the fritz.

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If your Wi-Fi goes out over the weekend, do you want it fixed right away?

View Plans

Questions? Call (646) 450-1060

Remember…

You've Got So Much to Gain

Here's exactly what you unlock the moment you join a support plan.

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You'll enjoy 24/7/365 access to a LIVE technician whenever you need one.

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You'll enjoy peace of mind that you will be taken care of any time of the day.

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You'll enjoy support when you need it, as soon as you need it —no waiting.

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You'll enjoy your network and smart-home firmware being updated for performance and security.

Your Smart Home Deserves
Better Than This

Stop waiting for things to break. Stop paying by the hour. Get the coverage that keeps your technology running—every day, around the clock.

View Plans & Get Started Account Management
(646) 450-1060

1641 Third Ave, New York, NY 10128 · info@hometheateradvisors.com